Public APIs are not available yet. Install the widget using the dashboard-provided snippet for your configured Agent and Channel.
What you will learn
- What to prepare before installation
- Where to place the widget snippet
- How to verify the widget after publishing
Step 1: Prepare the Agent
Before adding the widget to a website, confirm that the Agent is trained and the Channel settings are complete.
Step 2: Copy the widget snippet
From the dashboard, copy the web widget snippet for the Agent and Channel you want to publish.
Step 3: Add the snippet to your site
Paste the snippet into the website template or tag manager location used for site-wide scripts. Common locations include:- The global layout file
- The closing
</body>area - A custom script field in your CMS
- A tag manager container
Step 4: Publish and verify
Publish the site and open a live page. Confirm that the widget loads, opens, and sends a test message.
Step 5: Review Conversations
After testing, open Conversations in Agenvik and confirm the test thread appears.
Next steps
Configure before launch
Run a final launch checklist.
Troubleshooting widget
Fix common widget install issues.