Public APIs are not available yet. Troubleshooting here focuses on the dashboard-provided web widget snippet.
What you will learn
- How to check whether the snippet was installed
- How to verify Agent and Channel setup
- How to isolate website and dashboard issues
Widget does not appear
Check that:- The snippet is present on the published page
- Your CMS or tag manager published the latest changes
- The script is not blocked by consent or security settings
- The Agent and Channel are still configured in Agenvik
Widget appears but answers poorly
Check that:- Knowledge Sources are saved and trained
- Behaviour instructions match the Agent’s job
- Fallback message explains what to do next
- Test questions are covered by source content
Test conversations do not appear
Check Conversations after sending a test message. If the thread is missing, confirm that you tested the live site and the correct Agent.
Lead capture does not work
Check that Lead Generation is available on your plan, enabled on the Agent, and configured. Then test with a message that naturally asks for follow-up.
Next steps
Contact support
Share your Agent, page URL, and what you expected to happen.
Troubleshooting
Review dashboard-level troubleshooting.