Contact support

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What to include

• Your workspace name
• The Agent name
• The page or Channel affected
• What you expected to happen
• What actually happened
• Screenshot or screen recording, if available
• Approximate time the issue happened

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For Agent answer issues

• The exact user question
• The Agent’s response
• The Knowledge Source you expected it to use
• Whether the Agent was trained after that source was added

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For widget issues

• The live website URL
• Where the snippet was installed
• Whether the issue happens on desktop, mobile, or both
• Whether the browser console shows errors

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For WhatsApp issues

• Whether WhatsApp Business is connected in Integrations
• The display phone number
• The Agent you tried to assign it to
• Whether the number is already assigned elsewhere

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Try these first