What you will learn
- How to troubleshoot Agent setup
- How to handle disabled buttons and locked states
- How to check training, Channels, leads, and analytics
Agent creation is disabled
Check whether your workspace has reached its active Agent limit. Archive an unused Agent or review your subscription.
Knowledge Sources cannot be added
Check whether:- The Agent is locked
- Your knowledge source limit has been reached
- Your subscription is over a workspace limit
Training does not start
Check whether:- At least one source is ready
- Daily training runs remain
- The Agent is not locked
- The source content was saved before training
Agent gives weak answers
Review the answer against your Knowledge Sources. If the information is missing or vague, add a better Text source or Q&A source. If the answer has the wrong tone, update Behaviour.
WhatsApp cannot be assigned
Check whether:- Your workspace is on a paid plan
- WhatsApp Business is connected in Integrations
- The phone number is not assigned to another Agent
- The Agent is not locked
Leads are missing
Check whether:- Lead Generation is enabled and configured
- Your plan includes Lead Generation
- The visitor provided contact details
- You are filtering the Leads table by the correct Agent
Analytics charts are unavailable
Detailed Analytics are available on Starter and above. If charts are locked, review your plan from the dashboard.
Next steps
FAQs
Read answers to common questions.
Contact support
Share the details support needs.