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Knowledge Sources are the trusted content behind an Agent. Agenvik currently supports Text sources and Q&A sources.

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What you will learn

  • How to add Text sources
  • How to add Q&A sources
  • How to train ready sources
  • How limits and deletion work

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Open Knowledge Sources

Open Agents, select an Agent, and find the Knowledge Sources card.
Knowledge Sources empty state placeholder
If the Agent has no sources yet, click Add Source. If sources already exist, click Add.

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Add a Text source

Use Text for policies, product notes, service descriptions, onboarding steps, and other rich text content.
  1. Click Add.
  2. Choose Text.
  3. Enter a title that is easy to recognize later.
  4. Add the content in the editor.
  5. Click Save changes.
Add Text source placeholder

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Add a Q&A source

Use Q&A for high-confidence answers to common questions.
  1. Click Add.
  2. Choose Q&A.
  3. Enter a title for the Q&A group.
  4. Add one or more question and answer pairs.
  5. Click Save changes.
Add Q&A source placeholder
You can add multiple questions in one Q&A source when they belong to the same topic.

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Train sources

After sources are saved and ready, click Train. The training dialog shows your plan, daily limit, used runs, and remaining runs.
Training dialog placeholder
Training is disabled when:
  • The Agent is locked
  • No Knowledge Sources are ready
  • The daily training limit has been reached

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Edit or delete a source

Click a source to edit it. Use the delete action when a source should no longer influence answers. Deleting a source is permanent and requires confirmation.
Knowledge Source list placeholder

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Next steps

Behaviour

Tell the Agent how to use its knowledge.

Best practices

Improve answer quality with better source structure.