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The Channel card controls how your Agent appears in the web chat widget.

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What you will learn

  • How to set web chat labels and messages
  • How to choose the primary color
  • How to preview the visitor experience
  • Where to go when you are ready to install the widget

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Open the Channel card

Open an Agent and find Channel.
Web Channel settings placeholder

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Configure display text

Set the fields visitors will see in the web chat:
  • Display Name: the name shown in the chat header
  • Subtitle: short supporting text under the display name
  • Welcome Message: the first message visitors see
  • Input Placeholder: helper text inside the message box
Use language that matches your Agent’s job. A support Agent might say, Ask me about setup, billing, or troubleshooting.

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Choose the primary color

Set Primary Color to match your brand or website accent color. Use a valid hex color such as #301B69.
Web Channel color placeholder

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Preview the widget

Use Web Preview on the Agent page to check the first impression before launch.
Web Preview placeholder
Check that:
  • The welcome message is clear
  • The placeholder invites the right questions
  • The color works on light and dark website sections
  • The Agent gives useful fallback responses

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Install on your website

When the Agent is ready, use the Developer Guide to install the web widget.

Install the web widget

Follow the website setup flow and verify the widget after publishing.

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Next steps

Configure before launch

Run the pre-launch checklist.

Conversations

Review visitor chats after the widget is live.